Terms Of Service

Welcome to lumjewel (“lumjewel” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, services, and products (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our Services.

1. Eligibility & Use of the Site

By using our Services, you confirm that you:

• Are at least the age of majority in your jurisdiction, or

• Have parental/guardian permission to use the Services.

You agree not to use our Services for any illegal or unauthorized purpose.

2. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective when posted on this page. Your continued use of the Services after changes are posted constitutes your acceptance of the revised Terms.

3. Product Information & Availability

We make every effort to display product descriptions, pricing, and availability accurately. However:

• Product colors may vary depending on your screen settings.

• We do not guarantee that all product information is free from errors.

• Product availability may change without notice.

We reserve the right to limit quantities or discontinue products at any time.

4. Pricing & Payments

All prices are listed in United States Dollars (USD) unless otherwise stated.

We reserve the right to:

• Correct pricing errors

• Change prices at any time without notice

• Cancel orders if pricing or product information is incorrect

Payment methods accepted are shown at checkout and may vary by location.

5. Orders & Order Acceptance

Placing an order does not guarantee acceptance. We reserve the right to refuse or cancel any order for reasons including:

• suspected fraud or unauthorized activity

• inventory issues

• payment authorization failure

• errors in product or pricing information

If we cancel your order, we will notify you and issue a refund where applicable.

6. Shipping & Delivery

Shipping and delivery are governed by our Shipping Policy. Delivery dates are estimates and not guaranteed. Delays may occur due to:

• carrier issues

• customs processing

• weather or other disruptions

• incorrect address details

For full details, please refer to our Shipping Policy.

7. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Please review our Return & Refund Policy for:

• eligibility requirements

• non-returnable items

• refund timelines

• damaged/defective item claims

8. Promotions, Discounts & Gift Cards

Promotional offers may be subject to additional terms and conditions, including:

• expiration dates

• exclusions

• limited quantities

• non-combinable discounts

Gift cards are non-refundable unless required by law.

9. User Content & Reviews

If you submit content (including reviews, images, comments, or other materials), you grant lumjewel a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and display such content for marketing and business purposes.

You agree that your content will not:

• violate any law or third-party rights

• be false, misleading, or defamatory

• contain harmful code or spam

We reserve the right to remove content at our discretion.

10. Intellectual Property

All content on our website—including text, images, logos, designs, product descriptions, and graphics—is the property of lumjewel or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or exploit our content without written permission.

11. Prohibited Conduct

You agree not to:

• interfere with or disrupt the Services

• attempt unauthorized access to any system or data

• use the website for fraudulent purposes

• upload viruses or malicious code

• violate any applicable laws or regulations

We reserve the right to terminate access for violations of these Terms.

12. Third-Party Links & Services

Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of any third-party sites.

Your use of third-party sites is at your own risk.

13. Disclaimer of Warranties

Our Services and products are provided “as is” and “as available” without warranties of any kind, either express or implied.

To the fullest extent permitted by law, lumjewel disclaims all warranties, including but not limited to:

• merchantability

• fitness for a particular purpose

• non-infringement

We do not guarantee that the Services will be uninterrupted, secure, or error-free.

14. Limitation of Liability

To the maximum extent permitted by law, lumjewel shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to:

• your use of the Services

• products purchased through the website

• delays in shipping

• loss of data or profits

In no event shall lumjewel’s total liability exceed the amount paid by you for the product(s) giving rise to the claim.

15. Indemnification

You agree to indemnify and hold harmless lumjewel, its affiliates, officers, employees, and partners from any claims, damages, liabilities, or expenses arising from:

• your breach of these Terms

• your misuse of the Services

• your violation of any laws or third-party rights

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Hong Kong, without regard to conflict-of-law principles.

17. Dispute Resolution

If you have any concerns or disputes, please contact us first so we may attempt to resolve the matter informally.

Lumjewel reserves the right to pursue any remedies available under applicable law.

18. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, the remaining provisions shall remain in full force and effect.

19. Contact Information

For questions regarding these Terms, please contact us:

[email protected]

20. Entire Agreement

These Terms, along with our Shipping Policy, Return & Refund Policy, and Privacy Policy, constitute the entire agreement between you and lumjewel regarding your use of our Services.