Shipping Policy

At lumjewel, we work hard to deliver your order as quickly and carefully as possible. Below you’ll find details about shipping destinations, processing times, delivery estimates, tracking, and what to do if there’s an issue with your shipment.

If you have any questions, please contact us at [email protected].

Shipping Destinations

Lumjewel currently ships to customers in the United States (including Alaska, Hawaii, and Puerto Rico) and Canada.

We may also offer shipping to additional international destinations depending on the product and carrier availability. If your location is not available at checkout, please contact us at [email protected] and we’ll do our best to assist.

Order Processing

Most in-stock orders are processed within 1–3 business days (excluding weekends and holidays) after your order is placed.

During peak seasons, promotional events, or holidays, processing may take slightly longer. If there is a significant delay, we will notify you via email.

Shipping Methods & Estimated Delivery Times

Shipping times vary depending on your location and the shipping method selected at checkout.

Estimated Delivery Timeframes

• Standard Shipping: 7–15 business days

• Express Shipping (if available): 4–8 business days

Please note:

• Delivery estimates do not include processing time.

• Delivery times are estimates only and may be impacted by weather, carrier delays, customs clearance, or high-volume seasons.

Shipping Rates

Shipping charges are calculated at checkout and are based on:

• the weight and dimensions of your order

• shipping destination

• selected shipping method

Lumjewel may offer limited-time shipping promotions, including free shipping. When available, the promotion will be displayed at checkout.

Order Tracking

Once your order ships, you’ll receive a shipping confirmation email with tracking information (when available).

Please allow 24–72 hours for tracking updates to appear after receiving your shipping confirmation.

If your tracking has not updated after several days or you have not received tracking details, please contact us at [email protected].

Address Accuracy

Please ensure your shipping address is complete and accurate at checkout, including:

• street address

• apartment/unit number (if applicable)

• postal/ZIP code

• contact phone number (often required for delivery)

Lumjewel is not responsible for:

• orders delivered to an incorrect address provided by the customer

• delays caused by incomplete or inaccurate address information

If an order is returned to us due to an incorrect or incomplete address, reshipping fees may apply.

International Shipping, Duties & Taxes

International orders may be subject to customs inspection and import taxes/duties imposed by your local government.

Lumjewel

• customs duties

• taxes or import fees

• delays caused by customs clearance

All customs-related charges are the responsibility of the customer.

Delivery Delays

While we aim to deliver on time, shipping delays can occur due to:

• carrier disruptions

• weather events

• customs processing

• holiday peak volume

• incorrect address information

Lumjewel cannot guarantee specific delivery dates, but we will assist in tracking and resolving shipping issues whenever possible.

Split Shipments

In some cases, your items may ship separately due to inventory availability or different fulfillment locations. If your order ships in multiple packages, you will receive separate tracking numbers where applicable.

Damaged Items (Especially Fragile Items)

We package fragile items—such as ceramics—with extra care.

If your order arrives damaged, please email [email protected] within 48 hours of delivery and include:

• your order number

• clear photos of the damaged item

• photos of the packaging (outer box + internal protection)

We will review the claim and provide a replacement or an appropriate resolution.

Lost Packages / Missing Deliveries

If your package has not arrived within the expected timeframe:

1. Check your tracking updates

2. Verify your shipping address

3. Contact the carrier directly (if possible)

4. Contact at [email protected]

If tracking shows “Delivered” but you have not received your package, please check:

• with neighbors/household members

• your mailbox, building office, or safe-drop area

• your local carrier facility

Lumjewel is not responsible for packages marked as delivered and subsequently lost or stolen, but we will do our best to support you with any carrier claims when available.

Customer Service

For help with shipping questions, order updates, or delivery issues, please contact us:

Email: [email protected]
Customer Service Hours: 7 days a week, 5:00 am – 9:00 pm (PST)